Software Engineering graduate from the University of Canberra.
Currently work as a Service Desk Technician providing quality
services to clients.
Experience
Service Desk Technician
Kinetic IT Canberra, ACT
Feburary 2024 - Current
- Delivered exceptional customer service by communicating
complex technical information clearly, particularly
regarding
Active Directory, Microsoft 365 and Citrix.
- Managed
ticketing systems to efficiently track
and prioritise incidents, ensuring timely resolution and
minimal business disruption with a strong focus on
attention to detail .
- Operated within an
ITIL-aligned environment, adhering to
best practices in incident management, service delivery,
and Service Level Agreements (SLAs) .
- Collaborated with IT teams to escalate and
resolve complex issues, enhancing problem-solving
efficiency and contributing to continuous improvement.
Guest Host
Greenhills Camping and Conference Centre. Canberra, ACT
June 2021 - June 2024
-Demonstrated excellent customer service skills, providing
support and assistance to clients.
-Leveraged effective communication to coordinate
with team members and relay important information to
guests. Gained experience in managing and maintaining
systems, ensuring efficient and uninterrupted service
delivery.
Achievements
Bachelor of Software Engineering
University of Canberra, 2021-2023
Relevant Coursework: Software Engineering Principles Database Systems Web Development
Certificate III in Information, Digital Media and Technology
Skills include: Create user documentation, Build simple websites using commercial programs and Apply introductory programming skills and techniques in different languages.
ITS Capstone Expo Finalist Certificate
University of Canberra, 2021-2023
Current Project
Networking Fundamentals
I'm exploring networking fundamentals, including how routers, switches, and firewalls work together. To track my progress, I keep a detailed journal of what I study, the key concepts I learn, and any challenges I face. This method helps me monitor my growth and identify areas for further improvement.